Dave Tomasso had been saving for two years to take his family on a European cruise in 2008. While scanning Royal Caribbean's Web site in March he found a "spectacular deal" on a 12-night Mediterranean cruise. He immediately booked two balcony staterooms. But a few days later, he learned the fare was a "glitch" and the cruise line was charging him $4,200 more. Frustrated, he contacted Tripso for help.


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