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Behind the airlines’ doublespeak


CHICAGO - MAY 31: United Airlines customer service agent Jill Fritz (R) assists traveler Teresa Kubiak near the ticket counter in the United Airlines terminal at O'Hare International Airport May 31, 2005 in Chicago, Illinois. Aircraft Mechanics Fraternal Association mechanics union, representing  7,000 members, has accepted a new five-year contract and the 20,000 strong International Association of Machinists and Aerospace Workers has agreed "in principle" to a new contract with United Airlines. The machinists' union represents customer service personnel, ramp workers and baggage handlers.  (Photo by Tim Boyle/Getty Images)You've seen the stories and received the e-mails: Airlines hiking prices and cutting services, but spinning it as if they're doing you a favor. Columnist Rob Lovitt thinks the carriers would make George Orwell proud.





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