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12 lessons from life on the road


**FILE** JetBlue Airways Corp. passengers wait for flights at New York's Kennedy Airport in this Feb. 15, 2007 file photo. How do you turn a profit and make the customer happy, with less staff, fewer seats available and smaller planes? That's been a tough question of late for the slimmed-down airlines, with flight cancellations, computer glitches, lost baggage and weather-related problems getting increased attention. There's but so much the airlines can do when it snows or ice freezes runways, and passengers seem to want it both ways - cheap fares and their flights always on time.  (AP Photo/Richard Drew, file)Travel is no fun. Really. If you think it’s all about smiling stewardesses attending to your every whim, friendly hotels offering fawning service, and romantic sunsets on the beach, it’s time for a reality check.





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